Zendesk vs. Rhino Support

When comparing Zendesk to Rhino Support, you may wonder what the main differences are between the two services?

While the core functionality is similar, this article will help you compare the most important differences between Zendesk and Rhino Support in order for you to make the most informed decision for your business.

Difference 1 - Demographics. Zendesk is primarily focused on medium to large companies with complex support needs, whereas Rhino Support focuses on Small to Medium businesses that are looking for a simple, effective support system that can grow with their needs.

Difference 2 - Integration. Zendesk integrates into several different types of enterprise software necessary for medium to large companies. Rhino Support on the other hand, focuses on businesses who don't need or want to integrate with complex CMS systems or API's.

Difference 3 - Features. Because Zendesk focuses on larger organizations, they're forced to create a lot of additional options and functionality that most businesses don't need, want or use, which unfortunately adds extra menus, options, and complications, in addition to increasing the overall price. Alternatively, every feature and tool we add into Rhino Support is built specifically to be easy-to-use, natural, and widely adoptable.

Difference 4 - Number of Agents. Zendesk charges on a per agent per month basis, whereas Rhino Support offers an UNLIMITED agent plan for less than the price of a single agent using Zendesk. The price savings alone can save you thousands of dollars a year!

Difference 5 - Number of Websites. Zendesk only works for one website. If you want additional websites, you have to pay double or triple the monthly fees. However, with Rhino Support's Multi-Account Manager, you can effortlessly manage multiple websites, all with unlimited agents, all running seamlessly in the same account, using simple tabs to toggle between them.

Difference 6 - Price per Agent. Zendesk charges as much as 59 per month per agent! This means that you have to pay this amount for every single one of your support staff each month! Fortunately, Rhino Support has an UNLIMITED plan that gives you the freedom to have as many agents and departments as you like - all for only 47/mo. Or, if you're just starting out, we offer a per agent plan starting at only 17/mo.

Ultimately, both services have their advantages. It all depends on the size of your company, whether or not you integrate with enterprise-level CRM software, and how many websites and agents you have.

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