What is Rhino Support?

Whether you're just starting a new business, or you're a growing company looking for a fast, innovative way to effectively manage your customer support, you've come to the right place.

Rhino Support is a fresh, innovative online support software ticket system that focuses on simplicity and natural ease-of-use.

Rhino Support is unique because:

• It works like your existing email so there's practically no learning curve.
• It effectively manages all of your support correspondence so you always know what's going on.
• The support software is 100% web-based, so there's nothing to install and you don't need any special hosting or coding skills.
• Your account is always available from anywhere in the world, infinitely scalable, and up-to-date.
• There's no limit to how many support staff can use it (available on the full and multi platinum plans).
• You can manage multiple website's customer support with one account (available on the multi platinum plan).
• The entire help desk application can be completely branded for your company's look and feel.
• You can literally be up and running in 30 seconds!

By choosing Rhino Support as your service desk software, you save time and money, while dramatically improving your support and customer relationship management.

Take control of your customer support today!

Why Choose Rhino Support?

As one of the leading service desk / help desk software applications online, Rhino Support has the tools you need to easily and effectively manage your support needs.

Rhino support saves you time by:

• making everything web-based. You never have to worry about painful server installations, account upgrades, or updates. In fact, you can be up and running in 30 seconds.
• being available 24/7. You and your staff can access the Rhino Support help desk application at anytime, from anywhere in the world, which gives you flexibility.
• streamlining the ticket process. The entire Rhino Support software system is carefully designed so that every feature is optimized and easy to use.
• managing multiple websites in one account. Our unique Multi-Account Manager gives your staff the ability to manage all of your websites in one location.

Rhino Support saves you money by:

• providing top security. Your account includes your own Rhino Support SSL certificate, PCI Security Scanning from Trust Guard, and daily backups - all included in your plan at no extra cost.
• including all our standard features in every plan. No matter which account you choose, you get our full suite of standard platinum features and tools included in the price.
• giving you unlimited agents (full and multi platinum accounts). Our competitors charge $49, $59, or even $99 per month per agent, while Rhino Support offers unlimited agents for only $47/mo.
• giving you up to 5 accounts (multi platinum account). Our Multi-Account Manager let you manage up to 5 sites, with unlimited agents per site, for only $97/mo. - saving you thousands of dollars.

Bottom line, there's no other help desk tool or application that can compare to the time and money savings that Rhino Support can give to you and your customers.

Sign up for your free 30-day trial today!

Frequently Asked Questions

• How does the 30 day Free Trial work? Are there any limitations?
  
  During your 30 day free trial of the Rhino Support ticket system, you have the opportunity of choosing which package you would like to try (ex. Basic, Full or Multi Platinum). There are no contracts and no credit card required.
  
  There are also no limitations during your trial. You get full access to everything that a paid member would get for the duration of the 30 days. If you decide to upgrade at any time during your trial there are convenient upgrade options in your control panel.


• What operating system do I need to use Rhino Support? Do I need to download any Software?
  
  The Rhino Support ticket system works with any computer. The only requirement is that you have internet access and an internet browser (ex. Internet Explorer, Firefox, Safari, etc.) Rhino Support is a web-based support software system, so if you have access to the internet you or your staff can access the help desk application 24/7 from anywhere in the world.


• Why does Rhino Support cost so much less than the competition?
  
  Rhino Support has multiple competitors that we feel overcharge their customers. One of the ways they're able to justify this higher pricing is that they overload their services with unnecessary tools and features that look attractive and important on the front-end, but quickly end up becoming confusing, annoying, and overwhelming.
  
  The Rhino Support help desk software costs less than the competition due to the simple fact that we have been in your shoes. We built Rhino Support because we couldn't find a support system that was simple, streamlined, and met our needs. Little did we know that Rhino Support would eventually be used by similar 'like-minded' individuals and companies throughout the world. Rhino Support is truly the fastest, easiest, most user-friendly support system ever created, and that's the way it should be. We know we could charge a lot more for our services, but we like offering affordable and valuable services to our clients - it's just the right thing to do.
  
  Feel free to compare us to the competition and you'll quickly see why Rhino Support is the service desk software of choice: Zendesk - Kayako - Active Campaign - Assistly - Osticket


• Are there any setup fees or contracts?
  
  Nope. There are no setup fees and no contracts whatsoever, and you can cancel at any time for any reason. That was easy!


• How long does it take to setup my Rhino Support account?
  
  It literally takes 30 seconds to set up your live account! We told you it was simple. Just click here to sign up for your 30 day free trial!


• How hard is it to learn and implement Rhino Support?
  
  If you know how to use email then you already know how to use Rhino Support. It is incredibly easy and natural to use. You can sign up for a 30 day free trial to check it out or see the demo account to see for yourself.
  
  Implementing Rhino Support into your website is just as easy as cut and paste.


• How do customers submit tickets? Can they be emailed?
  
  As soon as your account is live, you simply integrate any or all of our 4 easy options into your website, which give your customers the ability to either email you or submit a contact form - both of which funnel directly into your Rhino Support account.


• Can I brand my support email and Rhino Support ticket system?
  
  YES. You can create your own custom support email address ex. support@yourdomain.com that works directly with your Rhino Support ticket system. You can also brand your ticket system with your own logo and color scheme.


• What is an agent? How do I add staff? What do you mean by Unlimited agents?
  
  An agent is a member of your staff that you would like to be able to login to your support ticket system and answer tickets. To add more agents/staff, you simply log into your master admin, and click on 'My Account' and then 'Manage Staff / Departments'. Just add an agents name and email address and they will be sent their login information. You can also create unique departments and assign an agent to specific departments if you like.
  
  On packages with unlimited agents (ie. Full and Multi Platinum Accounts) you can literally add as many agents as you would like - there's no limit! The Basic Platinum account is the only package that is priced on a per agent basis ($7.95/mo.), but you can always upgrade to one of the unlimited agent plans if needed.


• How does the Multi Platinum package work?
  
  With the Multi Platinum account you can have unlimited agents per website, and up to 5 separate website support ticket systems. This gives both you and your staff the ability to login to one account and access all of your website's ticket systems in one convenient area.


• What types of Guarantees do you offer? How does your 'One (1) Year Double Your Money Back' Guarantee work?
  
  All Rhino Support services come with both a '60-Day Money Back' Guarantee and a 'One (1) Year Double Your Money Back' Guarantee. These two guarantees are explained below:
  
  '60 Day Money Back' guarantee - In order to qualify for the '60-Day Money Back' Guarantee, if you are unsatisfied with our services for any reason, simply contact our support staff within the first 60 days of subscribing to any of the Platinum membership packages, and we will give you a full refund.
  
  'One (1) Year Double Your Money Back' Guarantee - In order to qualify for the 'One (1) Year Double Your Money Back' Guarantee, you need to have actively used Rhino Support as a Platinum member for the first 12 months of service. If after one (1) full year, you are unsatisfied with our services for any reason, you can request either a full refund or double your money back, whichever you prefer, anytime within the 13th month of service, and we will honor your request accordingly. The double your money back guarantee is only valid during the 13th month of service.


• Can I use Rhino Support on my phone or tablet?
  
  Yes. While we don't currently have an application, you can simply login via your phone or tablet using your devices browser to use your Rhino Support ticketing system.


• What security measures are in place?
  
  You account comes with its own unique SSL Certificate for your Rhino Support sub-domain. In addition, our system is scanned on a regular basis using PCI Security Scanning from Trust Guard. We also do daily backups to make sure that you're support tickets are safe.


• Do you have an affiliate program?
  
  Yes we do. As soon as you create your account, you automatically become an affiliate. You can also sign up here. We offer a 25% recurring affiliate commission for the lifetime of the customer.