When online visitors are browsing your website, they often have questions. They want these questions answered before considering making a purchase. Research has shown that if questions are answered quickly with live chat, visitors are more likely to buy... 85% more likely, to be exact.
There are only a few reasons why shoppers abandon their carts. Using Live Chat can help. Here's how:
And why wouldn’t it? To fully understand why this is so, put yourself in the shoes of your customers.
Consider the last time you used live chat in your everyday life... Maybe it was when you where shopping or had an issue with a service. Wasn’t live chat easier than calling, waiting on hold and then talking to someone who was hard to understand? Chat is instant, easy & skyrockets customer satisfaction. You know this is true... and so do your customers.