We get it. We're a software company and we know what it's like to get tickets from customers on a regular basis. We also know the importance of being able to respond to customers in a timely fashion.
That's why Rhino Support helpdesk software was designed to make the process of providing world-class support, drop-dead easy. It's fast, efficient and really easy to use.
Set up your account and try it out for 15 days (on us)... or read below for a quick overview.
We pay attention to every click because we know when you're dealing with hundreds of tickets, every one counts.
Managing tickets with Rhino Support is fast, efficient and easy to use (for both you and your team). From the main control panel you'll be able to:
There is no complicated "install" and you don't need a special server to use Rhino Support. It's a web-based solution that can be quickly integrated into your existing business a variety of ways.
Our setup wizard will walk you through the essentials so that you can get started right away. Then if you want to incorporate some other "bells and whistles," you can.
The focus of Rhino is to create a great experience for you and your customers. To do that, we got rid of features that weren't necessary and made the features that are necessary absolutely awesome.
Could managing a help desk actually be fun? (We like to think so!)
Every Rhino Support plan comes packed with a full feature set... including the "Solo" plan!
However, if you want to "biggie size" things, you can easily manage support for multiple websites (up to 5) right within the same account. This is perfect for companies that want to keep support for various product lines separate but don't necessarily want to create a whole new account.
Just be sure to select the Platinum plan, which comes with the innovative Multi-Site Manager.
Our philosophy is "simplicity and efficiency" because when you're dealing with dozens to hundreds of support tickets a day, you want a system that makes it easy to respond.
That's why we painstakingly review every component to ensure that each one makes the system either faster or easier to use.
✔ Speed. A system that enables you to respond to your customers quickly.
✔ Efficiency. A system that isn't bloated with unnecessary features. Every click counts!
✔ Ease of Use. A system that feels natural, intuitive and easy to use.
Add email forwarding or your POP3 settings and your customers won't ever have to login.
Filters make it easy to automate actions based on conditions you set.
Duplicate or related tickets? Instantly join multiple tickets together with a single click.
Manage multiple agents and departments with our simple grid interface.
Getting common questions? Use a canned response or create a knowledge base article to save you time.
At a glance, see the ticket history for each customer. Simply click on a past ticket to view it.
Assign the ticket to another agent or department by selecting from the drop-down.
Tag your tickets so you can find them quickly later on.
Are there tickets that need to be escalated? The star icon next to each ticket can change colors.
Add customer notes for later reference—all notes are private so customers don't see them.
Direct ticket URLs make it a breeze to share tickets with others.
Get in, find what you need, and respond. Search combined with tags saves you time.
Add scrolling tabs, text links or ticket forms to any site with convenient copy/paste options.
Control spam or "automated" messages so they don't clog up your ticket dashboard.
Agents are people on your team who will be responding to support tickets. If you have Sally, Jim, and Bob, that would equal 3 agents.
In both the Pro Plan and the Platinum Plan you can have unlimited agents. This means there is no additional cost for every person you add to your support team. So you'd pay the same every month to have 5 support people as you would 45. (Of course, you can have a lot more since unlimited really means unlimited!)
Rhino Support is a hosted solution, so you won't have to add or install anything. Once you sign up, your account will be created automatically for you.
Absolutely! You're in full control of what plan you would like and you can easily upgrade or downgrade your account from within your Rhino control panel.
The 15-day free trial is included with every plan, which means you can use it as much as you want with no restrictions. After the 15 day period, you'll need to enter your credit card information so that service for whatever plan you select won't be interrupted. If you choose to cancel your account before the 15 days is up, your account will expire.
Yes, we do have an API that we are continuously adding to in order to allow other 3rd party applications to integrate with Rhino Support.