We get it. We're a software company and we know what it's like to get tickets from customers on a regular basis. We also know the importance of being able to respond to customers in a timely fashion.
That's why Rhino Support helpdesk software was designed to make the process of providing world-class support, drop-dead easy. It's fast, efficient and really easy to use.
Set up your account or read below for a quick overview.
We pay attention to every click because we know when you're dealing with hundreds of tickets, every one counts.
Managing tickets with Rhino Support is fast, efficient and easy to use (for both you and your team). From the main control panel you'll be able to:
There is no complicated "install" and you don't need a special server to use Rhino Support. It's a web-based solution that can be quickly integrated into your existing business a variety of ways.
Our setup wizard will walk you through the essentials so that you can get started right away. Then if you want to incorporate some other "bells and whistles," you can.Within a few minutes you'll be able to:
If you want to "biggie size" things, you can easily manage support for multiple websites. This is perfect for companies that want to keep support for various product lines separate but don't necessarily want to create a whole new account.
Just be sure to select the plan, that comes with the innovative Multi-Site Manager option.
Our philosophy is "simplicity and efficiency" because when you're dealing with dozens to hundreds of support tickets a day, you want a system that makes it easy to respond.
That's why we painstakingly review every component to ensure that each one makes the system either faster or easier to use.
Speed. A system that enables you to respond to your customers quickly.
Efficiency. A system that isn't bloated with unnecessary features. Every click counts!
Ease of Use. A system that feels natural, intuitive and easy to use.
Email has a tendancy to suck you in, leaving you wondering where the last hour went. A ticket system helps keeps you on-task.
The ability to quickly and acurately pull and analyze ticket trends is huge when trying to find ways to improve your product or service.
By prioritizing your tickets, you know where to focus your time, which is paramount when you have limited resources.
You will find that some issues are reoccuring, or many customers may have the same issue. A canned response can save the day.
Depending on the issue, you can auto assign tickets, so for instance, IT questions are routed to IT, removing you as the middle man.
When tickets are systematically answered in an orderly fashion your response times become automatic and quicker.