Ticket information

A returned ticket consists of the following information:

Ticket Name      [title]
The title or subject of the ticket.

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Ticket ID      [id]
The unique string that identifies a ticket.

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Ticket Status      [ticketStatus]
The current status of the ticket.

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Owner      [owner]
The ID of who the ticket is assigned to, if it is assigned.

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Opened      [opened]
Shows whether the ticket has been opened or not.

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Department      [department]
The current department of the ticket.

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Trash      [trash]
Shows whether the ticket is currently in the trash.

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Creation Date      [creationDate]
The date the ticket was created.

This method returns a single ticket.

You will need to use the required information, and may need to use the optional information below.

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Required Information:

• API Code      [apiCode]
• Ticket ID      [id]

---

Example 1:

https://rhinosupport.com/API/Ticket/?apiCode=[apiCode]&id=[id]

Example 2:

https://rhinosupport.com/API/Ticket/?apiCode=[apiCode]&id=[id]&showNotes&responseType=json

PHP Curl Example

<?php $request = curl_init('https://api.rhinosupport.com/API/Ticket/?apiCode=[apiCode]&id=[id]');
curl_setopt($request, CURLOPT_RETURNTRANSFER, true);
$result = curl_exec($request);
curl_close($request);
echo $result;
?>


 

This method returns a list of tickets specified by ticket id's.

You will need to use the required information, and may need to use the optional information below.

---

Required Information:

• API Code      [apiCode]
• Ticket ID List      [IDList]

---

Example 1:

https://rhinosupport.com/API/Ticket/?apiCode=[apiCode]&id=[IDList]
Note that that this is identical to getting a single ticket except that now separate each ticket id with a comma

Example 2:

https://rhinosupport.com/API/Ticket/?apiCode=[apiCode]&id=[IDList]&showNotes&responseType=json


 

This method returns a list of tickets created by the given email address.

You will need to use the required information, and may need to use the optional information below.

---

Required Information:

• API Code      [apiCode]
• Email Address      [emailTo]

---

Example 1:

https://rhinosupport.com/API/Ticket/?apiCode=[apiCode]&emailAddress=[emailAddress]

Example 2:

https://rhinosupport.com/API/Ticket/?apiCode=[apiCode]&emailAddress=[emailAddress]&showNotes&sortOrder=[sortOrder]&offset=[offset]&limit=[limit]&responseType=json

PHP Curl Example

<?php $request = curl_init('https://api.rhinosupport.com/API/Ticket/?apiCode=[apiCode]&emailAddress=[emailAddress]');
curl_setopt($request, CURLOPT_RETURNTRANSFER, true);
$result = curl_exec($request);
curl_close($request);
echo $result;
?>
 

This method returns a list of tickets by the specified tag name.

You will need to use the required information, and may need to use the optional information below.

---

Required Information:

• API Code      [apiCode]
• Tag Name      [tagName]

---

Example 1:

https://rhinosupport.com/API/Ticket/?apiCode=[apiCode]&tagName=[emailAddress]

Example 2:

https://rhinosupport.com/API/Ticket/?apiCode=[apiCode]&tagName=[emailAddress]&showNotes&sortOrder=[sortOrder]&offset=[offset]&limit=[limit]&responseType=json

PHP Curl Example

<?php $request = curl_init('https://api.rhinosupport.com/API/Ticket/?apiCode=[apiCode]&tagName=[tagName]');
curl_setopt($request, CURLOPT_RETURNTRANSFER, true);
$result = curl_exec($request);
curl_close($request);
echo $result;
?>
 

This method returns a list of tickets specified by the ticket status (open, closed, or pending).

You will need to use the required information, and may need to use the optional information below.

---

Required Information:

• API Code      [apiCode]
• Ticket Type      [type]

---

Example 1:

https://rhinosupport.com/API/Ticket/?apiCode=[apiCode]&type=[type]

Example 2:

https://rhinosupport.com/API/Ticket/?apiCode=[apiCode]&type=[type]&showNotes&sortField=[sortField]&sortOrder=[sortOrder]&offset=[offset]&limit=[limit]&responseType=json

PHP Curl Example

<?php $request = curl_init('https://api.rhinosupport.com/API/Ticket/?apiCode=[apiCode]&type=[ticketType]');
curl_setopt($request, CURLOPT_RETURNTRANSFER, true);
$result = curl_exec($request);
curl_close($request);
echo $result;
?>
 

This method lets you create a new ticket.

You will need to use the required information, and may need to use the optional information below.

---

Required Information:

• API Code      [apiCode]
• Ticket Name      [ticketName]
• Email Address      [emailTo]
• or
• User ID      [userID]
• Ticket Message      [body]

---

PHP Curl Example 1:

$request = curl_init ('https://www.rhinosupport.com/API/Ticket/');
$postFields = array();
$postFields['apiCode'] = '[apiCode]';
$postFields['name'] = '[ticketName]';
$postFields['emailTo'] = '[emailTo]';
$postFields['body'] = '[message]';

curl_setopt ($request, CURLOPT_POST, true);
curl_setopt ($request, CURLOPT_POSTFIELDS, http_build_query($postFields));
curl_setopt ($request, CURLOPT_RETURNTRANSFER, true);

$result = curl_exec ($request);
curl_close ($request);
echo $result;

PHP Curl Example 2:

$request = curl_init ('https://www.rhinosupport.com/API/Ticket/');
$postFields = array();
$postFields['apiCode'] = '[apiCode]';
$postFields['name'] = '[ticketName]';
$postFields['emailTo'] = '[emailTo]';
$postFields['body'] = '[message]';
$postFields['ticketFromCustomer'] = '1';
$postFields['firstName'] = '[firstName]';
$postFields['lastName'] = '[lastName]';
$postFields['companyName'] = '[companyName]';
$postFields['websiteURL'] = '[websiteURL]';
$postFields['phoneNumber'] = '[phoneNumber]';
$postFields['ticketStatus'] = '[ticketStatus]';
$postFields['department'] = '[department]';
$postFields['attachmentName'] = '[attachmentName]';
$postFields['attachment'] = base64_encode(file_get_contents('yourfolder/yourimage.png'));
$postFields['cc'] = '[cc]';
$postFields['bcc'] = '[bcc]';
$postFields['ticketNote'] = '[ticketNote]';
$postFields['suppressEmail'] = '1';
$postFields['suppressStaffNotifications'] = '1';

curl_setopt ($request, CURLOPT_POST, true);
curl_setopt ($request, CURLOPT_POSTFIELDS, http_build_query($postFields));
curl_setopt ($request, CURLOPT_RETURNTRANSFER, true);

$result = curl_exec ($request);
curl_close ($request);
echo $result;



 

This method lets you update an existing ticket.

You will need to use the required information, and may need to use the optional information below.

---

Required Information:

• API Code      [apiCode]
• Ticket ID      [id]

---

PHP Curl Example 1:

$request = curl_init ('https://www.rhinosupport.com/API/Ticket/');
$postFields = array();
$postFields['apiCode'] = '[apiCode]';
$postFields['id'] = '[id]';
$postFields['owner'] = '[owner]';


curl_setopt ($request, CURLOPT_POST, true);
curl_setopt ($request, CURLOPT_POSTFIELDS, http_build_query($postFields));
curl_setopt ($request, CURLOPT_RETURNTRANSFER, true);

$result = curl_exec ($request);
curl_close ($request);
echo $result;

PHP Curl Example 2:

$request = curl_init ('https://www.rhinosupport.com/API/Ticket/');
$postFields = array();
$postFields['apiCode'] = '[apiCode]';
$postFields['id'] = '[id]';
$postFields['ticketStatus'] = '[ticketStatus]';
$postFields['department'] = '[department]';
$postFields['owner'] = '[owner]';


curl_setopt ($request, CURLOPT_POST, true);
curl_setopt ($request, CURLOPT_POSTFIELDS, http_build_query($postFields));
curl_setopt ($request, CURLOPT_RETURNTRANSFER, true);

$result = curl_exec ($request);
curl_close ($request);
echo $result;



 

This method lets you update an existing ticket.

You will need to use the required information, and may need to use the optional information below.

---

Required Information:

• API Code      [apiCode]
• Ticket ID      [id]

---

PHP Curl Example 1:

$request = curl_init ('https://www.rhinosupport.com/API/Ticket/');
$postFields = array();
$postFields['apiCode'] = '[apiCode]';
$postFields['id'] = '[id]';
$postFields['owner'] = '[owner]';


curl_setopt ($request, CURLOPT_POST, true);
curl_setopt ($request, CURLOPT_POSTFIELDS, http_build_query($postFields));
curl_setopt ($request, CURLOPT_RETURNTRANSFER, true);

$result = curl_exec ($request);
curl_close ($request);
echo $result;

PHP Curl Example 2:

$request = curl_init ('https://www.rhinosupport.com/API/Ticket/');
$postFields = array();
$postFields['apiCode'] = '[apiCode]';
$postFields['id'] = '[id]';
$postFields['ticketStatus'] = '[ticketStatus]';
$postFields['department'] = '[department]';
$postFields['owner'] = '[owner]';


curl_setopt ($request, CURLOPT_POST, true);
curl_setopt ($request, CURLOPT_POSTFIELDS, http_build_query($postFields));
curl_setopt ($request, CURLOPT_RETURNTRANSFER, true);

$result = curl_exec ($request);
curl_close ($request);
echo $result;



 

Delete an existing ticket and its messages.

You will need to use the required information below.

---

Required Information:

• API Code      [apiCode]
• Ticket ID      [trashID]

---

PHP Curl Example 1:

$request = curl_init ('https://www.rhinosupport.com/API/Ticket/');
$postFields = array();
$postFields['apiCode'] = '[apiCode]';
$postFields['trashID'] = '[trashID]';


curl_setopt ($request, CURLOPT_POST, true);
curl_setopt ($request, CURLOPT_POSTFIELDS, http_build_query($postFields));
curl_setopt ($request, CURLOPT_RETURNTRANSFER, true);

$result = curl_exec ($request);
curl_close ($request);
echo $result;

 

Join a ticket to one or more existing tickets.

You will need to use the required information below.

---

Required Information:

• API Code      [apiCode]
• Join Ticket ID      [joinID]
• Ticket ID List      [idList]

---

PHP Curl Example 1:

$request = curl_init ('https://www.rhinosupport.com/API/Ticket/');
$postFields = array();
$postFields['apiCode'] = '[apiCode]';
$postFields['joinID'] = '[joinID]';
$postFields['idList'] = '[idList]';


curl_setopt ($request, CURLOPT_POST, true);
curl_setopt ($request, CURLOPT_POSTFIELDS, http_build_query($postFields));
curl_setopt ($request, CURLOPT_RETURNTRANSFER, true);

$result = curl_exec ($request);
curl_close ($request);
echo $result;