Why Your Business NEEDS Live Chat
Shoppers Who Chat Buy More!
When online visitors are browsing your website, they often have questions.
They want these questions answered before considering making a purchase.
We have found that if their questions are answered quickly with live chat, they are more likely to buy.
85% more likely, to be exact.
Chat Reduces Cart Abandonment
There are only a few reasons why shoppers abandon their carts. Using Live Chat can help. Here's how:
• Price Issues - People price check all the time. By chatting with them, you can build rapport with them, giving them a reason to buy from you.
• Window Shopping - Shoppers want to know what colors and sizes are in stock.
• Checkout Problems - The importance of assisting shoppers as they checkout goes without saying.
• People Love a Discount - Wouldn't it be nice to offer visitors a discount via chat? You may just sway their decision to purchase!.
Chat Increases Customer Satisfaction
And why wouldn’t it? To fully understand why this is so, put yourself in the shoes of your customers.
Consider the last time you used live chat in your everyday life, maybe it was when you where shopping
or had an issue with a service. Wasn’t it easier than calling, waiting on hold and then talking to
someone who was hard to understand? Chat is instant, easy & skyrockets customer satisfaction, You
know this is true and so do your customers.
Other Amazing Benefits of Live Chat
Higher Conversion Rates
Lower Support Costs
Faster Customer Engagement
Quicker Resolution to Problems
Reduce Communication Issues
Increased Sales & ROI