Why Your Business NEEDS a Help Desk
Why a Help Desk / Ticket System is better than Email
Stay On-Task & Organized
Email has a tendancy to suck you in, leaving you wondering where the last hour went. A ticket system helps keeps you on-task.
All Records are Centralized
The ability to quickly and acurately pull and analize ticket trends is huge when trying to find ways to improve your product or service.
Helps Prioritize Workflow
By prioritizing your tickets, you know where to focus your time, which is paramount when you have limited resources.
Send a Canned Response
You will find that some issues are reoccuring, or many customers may have the same issue. A canned response can save the day.
Auto Assign Tickets
Depending on the issue, you can auto assign tickets, so for instance, IT questions go to the IT guy, removing you as the middle man.
Speed Up Response Times
When tickets are systematically answered in an orderly fashion your response times become automatic and quicker.